Useful Info & Frequently Asked Questions:

  • I always have more ideas for new work than I can physically make so please watch this space. I will add new pieces as I make them.

    I announce these ‘product drops’ through newsletters and on my instagram so if you’re not already following me then please do so @johnmoorestudio and sign up to my newsletter to get first dibs. 

  • If you would like to discuss a commission then I would love to work with you. Please get in touch and we can arrange an initial chat.

    It could be an existing design in a bespoke colour way, or maybe you want something completely new and unique to you.

    Please be aware that depending on the nature of the commission and my other commitments this can sometimes be a lengthy process so please allow for plenty of time.

    I look forward to hearing from you!

  • What does this mean exactly?

    ‘One-off’ refers to pieces that are completely unique. There is only one in the world.

    ‘Unique in a series’ means the piece belongs to a group of pieces that are similar but with individual features that make each one different.

    ‘limited edition’ means that I will only make a maximum number of repeats of this design and/or in this specific colour way.

    A design without any of these tags will remain open ended. If it is well received then I might produce more, or I might not in order to make way for new work.

    If you see something you like then it’s best not to hesitate.

  • If a piece you wanted is already sold then I apologise in advance. You can sign up to the waitlist for that design and receive a notification once I’ve been able to make more*. Alternatively, if you can’t wait then you can contact me directly to discuss a special order.

    Otherwise keep an eye on my instagram and newsletter for new releases.

    *If it was tagged as a ‘one-off’ then I’m afraid you’ve missed out.

  • Yes!

    The jewellery will be packaged in a white presentation box with a foam insert. The box (minus the insert) is made from sustainably sourced and recycled materials. It is recyclable and compostable.

    This will go inside a padded envelop for posting.

  • Not usually, but if you’re purchasing a gift for someone to whom you want it shipped directly then please message me to ask for gift wrapping.

    Make sure to tell me your name and your order number.

    I won’t charge extra for this.

  • If the jewellery doesn’t fit then contact me and I will see if it’s possible to make an adjustment or swap it for a different size.  Otherwise you can exchange it for something else or I’ll issue a refund. Please see my terms and conditions.

    For commissioned pieces or jewellery made to a specific size, any adjustments or alterations may be subject to an additional charge.

  • Shipping within the UK is FREE.

    If your order is under £500 it will be shipped, free of charge, using Royal Mail’s T24 service as standard. However, if you would prefer Special Delivery then you have the option to pay for this during checkout.

    Orders over £500 will be shipped, free of charge, using Royal Mail Special Delivery as standard.

    Once your order has been shipped you will receive a confirmation email with a tracking number so you can follow its progress.

    Your purchases will be well packed and fully insured during transit.

  • Orders from outside of the UK will be shipped using Royal Mail International Tracked & Signed service - £25 (GBP)

    Once your order has been shipped you will receive a confirmation email with a tracking number so you can follow its progress.

    Your purchases will be well packed and fully insured during transit.

  • I will endeavour to fulfil your order as soon as I can. Once it has been shipped you will receive a confirmation email with a tracking number.

    After the despatch date please allow:

    UK T24 - Delivery aim 24 hours
    UK Special Delivery - by 1pm next working day
    Europe 3-5 working days
    Outside Europe 5-7 working days

    Please note: these are aims, not guarantees. Actual delivery can be longer depending on customs clearance, local postal handling, or other delays.

    If I anticipate any delay in fulfilling orders, I’ll post updated delivery times on the main shop page.

    If your order doesn’t arrive on the expected day, you can use the tracking number to check its progress. If you’re still unable to locate it, please get in touch and I’ll do my best to help.

    Christmas Orders
    Towards Christmas, please make yourself aware of Royal Mail’s last posting dates for your delivery address and make sure to allow plenty of time, especially for international orders.

    I will announce my own last date for Christmas orders on the main shop page. Orders placed after this time will not be dispatched until January.

    I appreciate your understanding if any unexpected delays occur due to circumstances beyond my control.

  • I am confident you are going to love the jewellery but if you wish to return it then you must do so within 30 days of the delivery date.

    Items purchased during November and December as Christmas gifts can be returned up until the 31st January.

    How to return the jewellery:

    • Return the jewellery enclosed it in its original box inside a cardboard box or padded envelope.

    • Include a note with your name, contact details and the order number.

    • Make sure to write your ‘sender’s address’ somewhere on the parcel.

    • I recommend using a tracked and insured service.

    I’ll happily offer a refund for jewellery returned unworn, in perfect condition, and with its original packaging. Sadly, I’m unable to offer a refund for pieces that show signs of wear or damage, or that aren’t returned in their original packaging.

    Commissions/special orders or items that have been customised or resized are non-refundable.

  • As a perfectionist, quality and finish are extremely important to me. However if the jewellery arrives damaged or incomplete you must report it to me via email (include photographs) within 7 days of delivery and return it to me within 14 days. Make sure to include a note with your name, contact details and the order number. See ‘Returns & Refunds’ for instructions.

  • I cannot accept responsibility for any material allergies.

    Where present, silver components are ‘sterling’ silver.

    Stainless steel ear wires and fittings conform to EU regulations with regard to nickel content.

Terms & Conditions

By placing an order through this website, you agree to the following terms and conditions. These terms are designed to ensure a fair, transparent, and professional experience for both you as the customer and me as the maker.

1. Handmade Nature of the Work

Each piece is handmade with care and attention to detail. Slight variations in colour, finish, or form are part of the making process and add to the individuality of the jewellery. These are not considered faults.

2. Pricing and Payment

All prices are shown in GBP (£) and may change without notice. Payment must be received in full before your order is dispatched.
For international customers, your bank or credit-card provider may charge currency-conversion or transaction fees — these are outside my control.

3. Shipping & Delivery

Delivery times are estimates only and may vary depending on destination, customs processing, or postal service delays.
Any extended delivery times that I am aware of will be displayed on the main shop page.

Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its progress.
All orders are carefully packaged and fully insured while in transit, giving you peace of mind until your jewellery arrives safely.

International Orders:

  • Customs duties, import taxes, or handling fees may be charged by your local customs office upon arrival. These are the buyer’s responsibility.

  • I am legally required to declare the full value of the item on customs forms and cannot mark parcels as gifts or undervalue them.

4. Returns and Refunds

If you wish to return your jewellery, please contact me within 14 days of receiving your order. Items must be returned unworn, in perfect condition, and in their original packaging to qualify for a refund. Sadly, I’m unable to offer a refund for pieces that show signs of wear or damage, or that aren’t returned with their original packaging intact.

You are responsible for return postage costs, and I recommend using a tracked and insured service. Refunds will be issued once the item has been safely received and inspected.

International returns:
Please clearly mark your parcel as Returned Goods to avoid import duties being charged again on arrival in the UK. If such charges occur, they may be deducted from your refund.

5. Faulty or Damaged Items

In the rare event that your jewellery arrives damaged or faulty, please contact me within 7 days of delivery, including photographs of the issue. I’ll do my best to repair, replace, or refund the item promptly.

6. Liability

I cannot accept responsibility for damage resulting from mishandling once the piece is in your possession. Any necessary repairs will be charged accordingly including shipping costs.

Material details are listed for each piece; however, I am not liable for any allergic reactions or sensitivities that may occur.

7. Intellectual Property

All designs, images, and written content on this website are the intellectual property of John Moore Studio and may not be reproduced, copied, or used for commercial purposes without prior written consent.

8. Acceptance of Terms

By choosing to make a purchase, you confirm that you have read, understood, and accepted these Terms & Conditions, including all policies regarding payment, delivery, returns, and international orders.